Leading Cypriot bank Hellenic Bank announces the successful launch of its new retail banking platform, built in partnership with Engagement Banking technology provider Backbase. The new mobile app, built on Backbase’s Engagement Banking platform, – a comprehensive suite of pre-built technology solutions allowing institutions to own and orchestrate every step of the customer journey – has been in market since mid-January, and has already had a proven impact on customer experience: The time required for customers to perform daily tasks has decreased by 20 percent, and monthly active customers have increased by 16 percent within the first month of launch.
Through the app and Backbase’s Engagement Banking platform, Hellenic Bank has realized several benefits, including an optimized end-user experience and the enablement of instantaneous innovation and continuous app updates, further allowing Hellenic Bank to adapt to customer feedback quickly and easily.
In addition, the new app has created a more frictionless customer experience, eliminating pain points like account lock-outs by introducing biometric access. Other modern, user-friendly features now available through the app include peer-to-peer payments, biometric approvals of payments and transfers, and transaction search functionality.
About Hellenic Bank
Hellenic Bank is one of the leading financial institutions in Cyprus. It provides households and SMEs a full spectrum of competitive banking products and services.
With strong capital adequacy, robust liquidity and reduced risk in its balance sheet Hellenic Bank is at the forefront of financing the growth and transformation of the island’s most important industries and businesses. The Bank’s success is based on the customer centric, personal approach, the wide range of competitive products and services it offers and the use of advanced technology, information and control systems.