logo finextra2 - Engagement Banking: Orchestrating the Customer Experience


Panel discussion:
Engagement Banking: Orchestrating the Customer Experience

While the #1 rule in Engagement banking is putting the customer first, many banks are not equipped to meet expectations through human, personalized digital banking experiences. During this webinar – powered by Backbase and Finextra – a panel of industry experts will dissect how you can design a digital operating model that empowers your departments to collectively create a future-proofed digital platform that delivers instant customer value.

Watch the full discussion

Frank Uittenbogaard - Engagement Banking: Orchestrating the Customer Experience Frank Uittenbogaard
Regional Vice President, Europe at Backbase
magdalena mielcarz - Engagement Banking: Orchestrating the Customer Experience Magdalena Mielcarz
EMEA Head of Digital Channel and Enterprise Services at Citi Bank
simon bumfrey - Engagement Banking: Orchestrating the Customer Experience Simon Bumfrey
EMEA Head of Relationship Banking at Silicon Valley Bank


Join our panel members and learn:

  • What prevents banks from building a truly digital operating model
  • How to engage with customers via your apps
  • Tools for resolving back-office inefficiencies and high cost to serve
  • How to leverage partnerships to improve time-to-market

Keen to
learn more?

Read our whitepaper with Finextra on The Future of Digital Banking in the UK

12 CxO’s share their bank’s digital strategy and how to get there. Learn from Nationwide, Standard Chartered, NatWest, Investec, HSBC, Lloyds banking Group, OakNorth and others.

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