Backbase
(Agentic) Product Manager
We opened the doors of our Business Development Centre (BDC) in the heart of Hyderabad in December 2020. Young at heart, the BDC is a wonderful space that strengthens Backbase’s presence in the APAC region. The physical presence of great talent and support also makes way for long-term relationships with customers.
Nestled in the middle of Hyderabad, the state-of-the-art building sits amidst other global brands. The location offers stunning views of hills and lakes, while nearby there is a selection of restaurants, traditional bazaars, and other cultural hotspots.
We are building an agentic banking platform for large enterprise banks. Multi-modal AI converts business intent into autonomous agents that orchestrate processes, integrate data, and make intelligent decisions — turning weeks of manual work into hours.
You will lead AI agents and intelligent automation — building capabilities that deploy autonomous agents to solve complex banking problems at enterprise scale. This is not a pillar-specific role. You'll work across three interconnected pillars (Durable Processes, Data Connectors, AI Agents), collaborating with peer PMs to architect and ship agentic solutions end-to-end.
You'll report directly to the Product Director and own the complete journey: from defining what agentic capabilities matter most, to shipping them, to measuring their impact. This role is for a PM who understands how AI agents fundamentally change enterprise automation, who can navigate technical and business complexity, and who ships with both ambition and rigor.
What you'll do
- Strategic ownership
- Define the AI capability roadmap
- which features move the needle, which delight customers, which drive competitive advantage
- Make the hard calls: what ships in Year 1, what comes after, what's out of scope
- Own the quality bar
- "enterprise grade" means reliable, explainable, compliant, and safe. Set and enforce that standard.
- Shape how AI surfaces across the platform
- consistency in UX, tone, and behavior across copilot, solution builder, and other capabilities Execution leadership
- Lead cross-pillar alignment
- work with peer PMs to define integration points and success metrics
- Conduct customer discovery: what AI capabilities matter most, what fears do they have about AI, what use cases are most valuable
- Make data-driven decisions: usage patterns, LLM cost, inference latency, customer sentiment all inform roadmap
- Unblock ambiguity: when technical feasibility isn't clear (cost, latency, quality), you synthesize information and move forward decisively Partnership with platform PMs
- Collaborate with peer PMs who own the platform pillars
- Establish clear integration contracts: where AI surfaces in their UIs, how data flows from their features to your LLM calls, how they measure success
Who you are
- Experience shipping one or more of the following: AI-native products or features that users love · Enterprise software with AI capabilities built in (not tacked on) · Products that required deep LLM integration and cost optimization · Cross-functional initiatives that span multiple teams or product areas · Experiences that balance power with usability. Core capabilities
- AI fluency, not just enthusiasm – You understand LLM capabilities and limits. You know the difference between a prototype and a production system. You think about cost, latency, hallucination, and compliance from day one.
- Systems thinking across pillars – You see how an AI feature in one pillar impacts the others. You optimize for platform coherence, not local feature wins.
- Customer reality grounding – You spend time with users and understand their AI skepticism. You don't oversell; you deliver reliably.
- Quality obsession – You know that "enterprise grade" is non-negotiable. Explainability, compliance, reliability, and safety are as important as feature velocity.
- Technical depth without being an engineer – You read research, understand prompt engineering tradeoffs, can discuss model selection and fine-tuning. You think rigorously about technical problems. Nice to have
- Shipped copilot or AI-assisted features in a production SaaS product
- Experience with LLM cost optimization, latency budgeting, or inference infrastructure
- Familiarity with enterprise workflow, process automation, or BPM domains
- Track record of shipping cross-functional initiatives with competing stakeholders
You own what you ship
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Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.
The work is the standard
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We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.
Ambition without ego
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You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.
Real AI, running in real banks
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We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.
Grow while you build
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Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.
17 offices. One mission.
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Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.