Banking that answers—then does the work
Banking that answers—then does the work
Ask a question, move money, fix a problem, plan ahead—in plain language, on any channel. And every answer is checked before it reaches the customer.
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Just AskCustomers don’t want to navigate a complex banking app. They want to say what they need—and get it done.
Traditional chatbots optimize deflection. Conversational Banking is different: it creates a natural entry point into the banking relationship, connecting the conversation to the people and systems needed to complete the work. All while bringing in customer context and policy, so the bank stays in control.
Type it. Say it.
Continue anywhere.
Let customers type, speak or talk with a voice agent—in the channel they prefer.
Chat
Everyday banking, one conversation away.
Bring natural-language assistance and action into mobile, web and messaging. Customers can ask, transact and resolve without hunting through menus.
Voice & speech
A conversation that sounds and works, naturally.
Serve customers through inbound or outbound speech with fast turn-taking, multilingual experiences and the same bank-controlled actions as chat.
More than answers
From questionto done.
Understand your money. Take action. Resolve a problem. Find the next useful step—all in the same conversation.
Scale everyday service.
Answer questions using live banking context, helping customers help themselves and freeing employees for more complex needs.
Turn requests into completed actions.
Let customers make payments and manage cards in conversation, with confirmation and bank-defined controls built into each action.
Reduce the effort of putting things right.
Carry issues through investigation, approvals and updates—reducing repeat contacts while keeping customers informed.
Turn customer needs into deeper relationships.
Bring relevant savings and product opportunities into the conversation, making it easier for customers to take the next step.
Banking OS at work
Natural to ask.Accountable to act.
Banking OS connects the conversation to customer context, banking intelligence and governed execution. See how its layers work together to complete this transfer—and return the confirmed outcome to the customer.
Your customers expect an answer. Your bank is accountable for what happens next.
Bring chat and voice into real banking service—with answers grounded in customer accounts and bank-approved knowledge, actions governed by your policies, and a record of how each request was handled.
Give answers your customers can rely on.
Combine banking-trained intelligence, live account context and your approved product information.
Keep authority with your bank.
Apply access, policy and approval checks before an action executes. Route exceptions to an authorized employee.
Carry the case into human service.
Give employees the context to continue the work without asking the customer to start again.
Make every decision reviewable.
Retain the evidence behind the decision and the confirmed outcome for operational oversight and review.
Choose what your bank needs next
Connect Conversational Banking to your wider priorities.
Agentic Banking
Move the numbersyour board already tracks.
clients have turned to Enbi
Real-time, personalized answers at any hour.
reduction in live chat volumes
More time for the moments that need empathy and judgment.
“More than 2,3 million of our clients have turned to Enbi, and they keep coming back. With Backbase, Enbi gives them real-time, personalised answers at any hour, and it has reduced our live chat volumes by more than 75%. Our client care team now spends its time on the moments that need empathy and judgement.”
“The Backbase team partnered with us to bring all our sources of truth together and give our employees a single, searchable home for information. No more exact file names or endless folder browsing required, they simply ask a question and get the answers they need to support and serve our customers.”
“Backbase’s conversational banking brought valuable, trusted financial expertise and knowledge right from the start. What I value most about our partnership is the control their platform puts in the hands of our team. We can update our agent’s knowledge and adjust how it responds in a matter of moments. For a community credit union that values meeting our members where they are, the flexibility of the platform combined with its accuracy has proved invaluable”
“Backbase’s conversational AI has delivered real business value for Meriwest. We’ve seen tangible savings through increased automation and call containment while giving members a faster and more convenient service experience. The platform has proven to be both effective and scalable. It allows us to operate with the efficiency and accessibility of a much larger institution while maintaining the personal relationships and member focus that define our credit union.”
Backbase named a Leader in the Forrester Wave™: Digital Banking Engagement Platforms, Q2 2026—the only “Customer Favorite” of 11 vendors.
Agentic Banking in action
Give us 90 daysto put one consequential AI use case to work.
Bring us the AI use case your board wants in production. We’ll turn it into a controlled production capability—connected to your systems, operating within bank-defined authority and measured against a business outcome.
Days 1–30
Commit
Days 31–60
Build
Days 61–90
Launch