BANKING PREDICTIONS 2026

Six forces reshaping competition in Asian banking

Backbase

Asia-Pacific's banking sector is being transformed by AI, instant payments, and open finance. Here are the six forces driving what comes next.

Read the report
About this report

Why these predictions matter

The competition for Asia's banking customers has never been more intense. Digital challengers are gaining ground, AI is moving from pilots to production, and customer expectations are being set by platforms outside of banking entirely. This report cuts through the noise to identify the six forces that will shape who wins and who falls behind.

Part of a global series

Built on Backbase's global 2026 predictions and localized with insights from banking leaders across India, Singapore, Philippines, Malaysia, Hong Kong, Thailand, and Indonesia, it's designed to help executives prioritize what matters most right now.

Go to global predictions
The unified banking suite for
Retail Banking

01: The AI-powered bank

Heading

Asian banks have spent years experimenting with AI at the edges: chatbots, pilots, isolated use cases. That phase is ending. Rising costs and talent shortages are pushing banks to embed AI into everyday operations, from servicing and compliance to code generation. The winners won't be banks with the best AI tools. They'll be the ones that rewire how their teams work alongside them.

Get the report

02: Trust becomes the growth strategy

Heading

Deepfakes are created every 5 minutes. Compliance costs hit $45 billion across APAC in 2023. Hong Kong, Singapore, and Malaysia have launched AI sandboxes explicitly focused on fraud prevention. The real threat isn't just financial loss. It's customer confidence. Banks that unify fraud detection, decisioning, and customer education will turn security into competitive advantage.

Get the report

03: The invisible payments economy

Heading

With 351.5 billion real-time transactions projected by 2028, Asia-Pacific leads the world in instant payments. UPI in India. PayNow in Singapore. PromptPay in Thailand. InstaPay in the Philippines. DuitNow in Malaysia. The best banking experiences are the ones customers barely notice. That's the direction: banking that meets people where they are, not the other way around.

Get the report

04: The open finance revolution

Heading

Open banking used to be a compliance exercise. Now it's becoming a growth strategy. Asia-Pacific accounts for 57% of all global open finance regulations. Banks across the region are starting to embed payments, credit, and identity services directly into the platforms customers already use. Those treating APIs as products, with real pricing and commercial ownership, are unlocking new revenue without expanding their balance sheets.

Get the report

05: The democratization of wealth management

Heading

Asia-Pacific private wealth is growing at 9% annually through 2027 - faster than any other region. That's a massive wealth management opportunity, but manual advisory models can't scale to serve it. AI copilots are making it possible to offer portfolio monitoring, rebalancing, and structured advice to mass-affluent clients who would never have qualified for a private banker. The advisor doesn't disappear. The role just gets more strategic.

Get the report

06: The rise of SME banking as growth engine

Heading

SMEs represent up to 98% of businesses across Asia, yet they remain dramatically underserved. The shift from collateral-based to data-based lending is changing that. By integrating with cloud accounting software and digital storefronts, banks can now lend based on real-time cash flow rather than last year's audited accounts. The "Missing Middle" is becoming the growth engine.

Get the report

Subline

Delfin Jay Sabido IX, Ph.D.

Subline

Chief Innovation and Transformation Officer at Chinabank

Testimonial

Top of mind for 2026 is digital payments. We're excited about XPay coming to the Philippines. Banks are scrambling to offer Google Pay and Apple Pay. Filipinos use mobile phones nine hours a day - this will change how people do digital payments.

Portrait of Hazrizal Hassan

Subline

Hazrizal Hassan

Subline

Vice President of Digital Banking at Bank Muamalat

Testimonial
Logo of Bank Muamalat

We've fast-tracked AI for fraud and risk management - trust is number one for our customers.

Portrait of Mark Bantigue

Subline

Mark Bantigue

Subline

Project Initiation Head at BDO Unibank

Testimonial
Logo of BDO

In 2026, the name of the game is knowing your customer in a personalized manner. AI will be foundational. Googleand Apple are coming - these tech giants have data at their core. Banks have a lifetime of financial engagement activity to leverage. That's where we can differentiate.

Portrait of Harold Benjamin G. Libarnes

Subline

Harold Benjamin G. Libarnes

Subline

Chief Digital Products and Channels Officer at EastWest Bank

Testimonial
Logo of EastWest Bank

True digital banking isn’t just about being onlineβ€”it’s about being present at the most relevant moments of our customers with the right services. This is why we believe that digital banking needs to be strongly coupled with the right ecosystems and partnerships to unlock real exponential growth.

Portrait of Riddhi Dutta

Subline

Riddhi Dutta

Subline

Regional Vice President, Asia at Backbase

Testimonial
Backbase logo

After a decade of retail banking innovation, Asia's banks are finally turning to their most underserved segment: SMBs. We're seeing Malaysia, Philippines, India, and Southeast Asian markets racing to modernize commercial banking - not just digitizing forms, but reimagining how businesses access capital, manage cash flow, and grow. The opportunity is enormous.

Portrait of David Jimenez Maireles

Subline

David Jimenez Maireles

Subline

Fractional Digital Advisor at D19 Advisory

Testimonial

As AI takes over, banks' biggest threat isn't technology - it's indifference. If they can't make every interaction personal, relevant, and human, customers won't leave banking. They'll just leave their bank.

Subline

Delfin Jay Sabido IX, Ph.D.

Subline

Chief Innovation and Transformation Officer at Chinabank

Testimonial

What I see in 2026 is differentiation. Each bank has its own personality. If banks really look at who their customers are and answer who they are to their customers - that will drive differentiation.

Next
Next
  • Explore the global predictions for 2026

Backbase

Discover the trends that will define banking in 2026,
then find out how to turn them into sustainable growth.

Backbase

Read the report