Episode 20 of Banking Reinvented explores the evolution of customer servicing in banking, with a key focus on how to balance self-service solutions with personalized human interactions.

In this episode, host Tim Rutten is joined by returning guest Karan Oberoi, Chief Product Officer at Backbase, to discuss the challenges banks face in modernizing their service models. They cover everything from outdated, siloed systems and manual processes to the growing role of AI and microagents.

Discover how banks can improve customer experiences with data and AI to increase both customer satisfaction and employee productivity.

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