Next-gen banking innovations: AI, cybersecurity & segment-based banking
African banks are accelerating into an AI-driven future, from smarter credit decisions to more intelligent customer engagement, even as cybersecurity challenges become more complex. Based on insights from 200+ banking leaders, this edition explores how institutions are advancing AI, strengthening fraud prevention, and building the digital trust needed for resilient growth.
Youāll find insights on:
- AI adoption trends and the use cases delivering the most value
- Cyber threats on the rise and how banks are responding
- Barriers to scaling AI, from legacy systems to data readiness
- The shift toward unified engagement platforms and segment-based banking
- Strategic recommendations for secure, scalable digital transformation
Subline
Key findings
Where African banking leaders stand today on AI, cyber resilience, and unified digital experiences and what the numbers say about the road ahead.
85.4%
of African banking leaders say AI is very or extremely important to improving efficiency and customer engagement.
of banks cite connectivity issues as the biggest barrier to mobile adoption
58.6%
cite legacy systems and integration challenges as major barriers to adopting AI at scale.
of banks cite connectivity issues as the biggest barrier to mobile adoption
81.5%
of banks experienced at least one cyber threat or attack in the past 12 months.
of banks cite connectivity issues as the biggest barrier to mobile adoption
