Report
Next-gen banking innovations: AI, cybersecurity & segment-based banking
28 November 2025
28 November 2025
mins
African banks are accelerating into an AI-driven future, from smarter credit decisions to more intelligent customer engagement, even as cybersecurity challenges become more complex. Based on insights from 200+ banking leaders, this edition explores how institutions are advancing AI, strengthening fraud prevention, and building the digital trust needed for resilient growth.
Youāll find insights on:
- AI adoption trends and the use cases delivering the most value
- Cyber threats on the rise and how banks are responding
- Barriers to scaling AI, from legacy systems to data readiness
- The shift toward unified engagement platforms and segment-based banking
- Strategic recommendations for secure, scalable digital transformation
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Table of contents
Key findings
Where African banking leaders stand today on AI, cyber resilience, and unified digital experiences and what the numbers say about the road ahead.
85.4% of African banking leaders say AI is very or extremely important to improving efficiency and customer engagement.
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58.6%
cite legacy systems and integration challenges as major barriers to adopting AI at scale.
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81.5% of banks experienced at least one cyber threat or attack in the past 12 months.
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