With over 80% of ASEAN's population underbanked or unbanked, digital banking has become essential infrastructure. Mobile-first behaviours and rising expectations for seamless experiences are creating both pressure and opportunity. But too many customer journeys remain fragmented and transactional - unable to build the trust needed for long-term engagement.

This insights report captures findings from an executive roundtable hosted by Backbase with the ASEAN Fintech Forum and Sabio Research. C-level leaders across the region explored how engagement banking platforms and Agentic AI can drive safer, smarter, and more inclusive customer experiences.

Download your copy to discover:

• How hyper-personalisation enables inclusive banking at scale
• Why composable platforms are critical for unifying onboarding, servicing, and engagement across all lines of business
• How AI infrastructure accelerates onboarding, reduces drop-offs, and builds trust in the first 90 days