Backbase
Backbase and Facilization partner to accelerate digital banking transformation across Albania, Malta and the Balkans
Strategic alliance combines Backbase’s AI-powered Banking Platform with local expertise to help financial institutions achieve growth
Amsterdam / Tirana, 15 October - Backbase, the global leader in AI-powered banking technology, and Facilization, a prominent Albania-based consulting, system integration and software house specializing in financial services, today announced a strategic partnership to help banks in Albania, Malta and Central Eastern Europe (CEE) rapidly modernize their digital capabilities and deliver customer-centric banking experiences.
The collaboration addresses a critical inflection point in the regional banking sector, where customers increasingly demand seamless, digital-first experiences while financial institutions face legacy system constraints. By combining Backbase's AI-Powered Banking Platform with Facilization's deep local market knowledge and proven core banking integration expertise, the partnership enables banks to accelerate transformation timelines, reduce implementation risk, and achieve measurable business outcomes.
Proven local expertise meets world-class AI banking technology
Facilization brings a strong track record of successful complex banking software implementations across Europe, including specialized expertise in core banking, process automation, open and digital banking, payments and regulatory compliance. This market knowledge and technical depth, combined with Backbase's composable, core-agnostic AI-powered Banking Platform, provides regional banks with a powerful solution to transform digital channels into growth engines.
The time for banks in Albania, Malta and the broader Balkans to leapfrog their competition is now. By partnering with Facilization, we are scaling the unique capabilities of the AI-powered Banking Platform in the region, supported by a partner who understands the unique regulatory and integration challenges of the local market. Together, we will help local banks deliver the personalized, omnichannel experiences their customers crave, turning their digital channel into a true growth engine.
Robert Mihaljek
Regional VP for Southern & Eastern Europe at Backbase
Delivering quantifiable business impact
The partnership enables financial institutions to achieve:
- Accelerated time-to-market: Cutting-edge digital banking capabilities will be deployed up to 50% faster by leveraging pre-built customer journeys and composable architecture.
- Enhanced customer experience: Unified, omnichannel experiences for Retail, SME, and Corporate clients driving true engagement and loyalty.
- De-risked transformation: Smooth transition from legacy systems through combined platform robustness and specialized local integration expertise.
- Operational efficiency: Reduction of manual processes and improvement of staff productivity through AI-powered automation and intelligent workflows.
Our mission has always been to facilitate the modernization of financial institutions. Joining forces with Backbase allows us to offer our clients a world-leading solution for customer engagement and digital sales. This partnership means that banks in our region can have advanced technology, local flavor and differentiation. We are ready to help banks build a future-proof, unified platform that improves client engagement, trust and operational efficiency across the region.
Gjergji Guri
CEO of Facilization
Availability and regional expansion plans
The partnership is effective immediately in Albania and Malta, with planned expansion to Kosovo, North Macedonia and the broader CEE region. This strategic approach ensures banks across Southeast Europe can access best-in-class digital banking technology delivered by experts who understand local market dynamics, regulatory requirements, and customer expectations.
About Facilization
Facilization’s mission is to enable banks and financial institutions to deliver advanced digital experiences and achieve operational excellence. At the core of this mission is Facilization’s expertise in core and digital banking implementation, consulting and software development, providing tailored solutions that address the unique needs of financial institutions.
Trusted by 37 banks and financial institutions across Europe, Facilization has a proven track record of delivering successful projects, driving innovation and enhancing efficiency in the financial sector. Founded in 2009, with offices in Albania and Malta, Facilization is a prominent IT services and software company with a strong presence in the European banking industry.
Backbase is on a mission to put bankers back in the driver’s seat — fully equipped to lead the AI revolution and unlock remarkable growth and efficiency. At the heart of this mission is the world’s first AI-powered Banking Platform, unifying all servicing and sales journeys into an integrated suite. With Backbase, banks modernize their operations across every line of business — from Retail and SME to Commercial, Private Banking, and Wealth Management.
Recognized as a category leader by Forrester, Gartner, Celent, and IDC, Backbase powers the digital and AI transformations of over 150 financial institutions worldwide. See some of their stories here.
Founded in 2003 in Amsterdam, Backbase is a global private fintech company with regional headquarters in Atlanta and Singapore, and offices across London, Sydney, Toronto, Dubai, Kraków, Cardiff, Hyderabad, and Mexico City.
