Backbase appoints dual CTOs for digital and agentic banking

• Deepak Pandey has been appointed Chief Technology Officer for agentic banking while Greg Fahy takes on the role of Chief Technology Officer for digital banking
• Dual roles mirrors Backbase’s strategy as it continues to scale its digital banking capabilities globally while building agentic banking infrastructure

Amsterdam, 10 November 2026: Backbase has appointed Greg Fahy as Chief Technology Officer for Digital Banking and Deepak Pandey as Chief Technology Officer for Agentic Banking, bringing 20 years’ combined experience within Backbase. Fahy will lead the continued growth of Backbase’s digital banking business, the platform more than 120 banks run their customer channels on today and Pandey will lead the company’s move towards agentic banking, the AI layer Backbase launched this year so that agents can handle customer work inside a bank’s own controls. The split mirrors Backbase’s strategy: both scaling its digital banking capabilities while accelerating the shift towards agentic banking, on one operating system.

Banks are funding both programmes in parallel, often with separate vendors and separate budgets. Backbase’s new structure combines two technology leaders working on a single foundation.

Fahy’s remit includes Backbase’s Delivery Factory, the AI software factory for implementations, migrations and upgrades. Across more than 10 implementations in the past 12 months, teams using Delivery Factory delivered twice as fast as traditional teams, with 80% less effort on requirements and specifications, 40% less coding and review effort, and 60% more test and automation coverage. Fahy joined Backbase in 2018 as Technical Director and most recently served as CTO for Services, where he ran some of the company’s largest global transformation programs. Backbase’s digital banking growth accelerated globally this year, onboarding Jet Bank, launched as Albania’s first digital-only bank on the Banking OS; Belize Bank Limited, which chose Backbase to modernize digital banking for the nation and Tirana Bank, which launched its new digital banking experience with Backbase. Backbase was named a Leader in the Forrester Wave™: Digital Banking Engagement Platforms.

Pandey runs the engineering and technology organization behind the Banking OS and the solutions for Conversational Banking, Relationship Intelligence and Customer Operations, so that agents can act on a customer’s request within the bank’s own policies and controls until the work is done. He has incubated Backbase’s agentic architecture since 2024 and laid the technical foundations for the Banking OS. He works alongside Roland Booijen, who was appointed Chief Product Officer for Agentic Banking in September.

Agentic banking momentum this year includes the acquisition of Kasisto in June, which brought Kasisto’s agentic platform, financial-services intelligence and New York-based team into the Banking OS. Conversational Banking became generally available in October and is in production at more than 10 banks; at one of South Africa’s four largest banks it has supported 22 million customer interactions and raised self-service containment from 20% to 70%. Everest Group named Backbase a Luminary, its top category, in Innovation Watch: Agentic AI in Banking 2026, out of 23 vendors assessed.

“When I started Backbase, the job was getting banks online. Now every bank I talk to is running two transformations at the same time: modernizing the digital bank its customers already expect, and building the agentic bank that comes next. One CTO cannot run both - the pace, the risk and the engineering are different. Greg built the machine that gets our banks live and Deepak built the one that lets agents act inside a bank’s control. I’m delighted both will play a leading role in the next phase of growth at Backbase.”

Jouk Pleiter, Founder and CEO of Backbase