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Metro Bank and Backbase extend strategic partnership to accelerate digital transformation

UK Challenger Bank signifies long-term commitment to enhancing customer experience using Backbase’s Engagement Banking platform

Engagement banking technology provider Backbase today announces it has renewed its partnership with leading UK retail and commercial challenger bank Metro Bank. The focus of the renewed partnership sees Backbase providing dedicated digital innovation support for Metro Bank’s business banking customers. By leveraging the latest cloud-native version of Backbase’s platform, which includes a vast amount of off-the-shelf accelerators for business banking, Metro Bank is able to further enhance and tailor the experience offered to its business customers.

This relationship extension comes five years after Backbase and Metro Bank first began their partnership, with the core strategic objective of harnessing Backbase’s leading digital banking technology platform to deliver a best-in-class customer engagement experience and lay the foundations for an agile digital banking service – all while achieving cost efficiencies.

By collaborating with Backbase over the longer-term, Metro Bank will be able to grow and mature its digital banking offering with a customer-centric approach while continuing to deliver against its ambitious digital innovation strategy.

Cheryl McCuaig, Chief Information Officer at Metro Bank, comments:

“Backbase has been a dedicated digital technology partner to us from the start, and we are continually impressed by the company’s investments in research and innovation. We’ve benefited substantially from direct access to Backbase’s ongoing in-house innovation, and by using its cloud-native technology we’ve been able to optimise our IT costs. We look forward to deepening our relationship and reaping the benefits of Backbase’s unparalleled commitment to helping us maintain our competitive edge.”

Frank Uittenbogaard, Regional Vice President, Europe at Backbase, adds:

“We’re thrilled to be continuing our collaboration with Metro Bank, enabling them to offer a seamless customer experience across all touchpoints. As the first true challenger bank taking on the Big Four, Metro Bank’s embrace of a client-centric, human-first approach to banking aligns with our fundamental values as a business. We’re delighted to be helping Metro Bank continue its ambitious growth and achieve outstanding business and client outcomes using digital technology.”

About Metro Bank

Metro Bank serves more than two million customer accounts and is celebrated for its exceptional customer experience. It is the highest rated high street bank for overall service quality for personal and business customers and the number one bank for service in stores in the Competition and Market Authority’s Service Quality Survey in February 2021. It was recognised as ‘Bank of the Year’ at the 2020 MoneyAge Awards and ‘Banking Brand of The Year’ at the Moneynet Personal Finance Awards 2021.

The community bank offers retail, business, commercial and private banking services, and prides itself on giving customers the choice to bank however, whenever and wherever they choose, and supporting the customers and communities it serves. Whether that’s through its network of 77 stores open seven days a week, early until late, 362 days a year; on the phone through its UK-based 24/7 contact centres; or online through its internet banking or award-winning mobile app: the bank offers customers real choice.

Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. ‘Metrobank’ is the registered trademark of Metro Bank PLC.

It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Most relevant deposits are protected by the Financial Services Compensation Scheme. For further information about the Scheme refer to the FSCS website

All Metro Bank products are subject to status and approval.

Metro Bank PLC is an independent UK bank – it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. Please refer to Metro Bank using the full name.

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