Africa Digital Banking Experience Series
Backbase
A four-part series exploring how banks across Africa are responding to change, informed by insights from 200+ senior banking leaders across 40 African countries.
The most complete view of how African banking is evolving today
This series brings together insights from 200+ senior banking leaders across 40 African markets to provide a practical view of how African banking is evolving across retail, SME, mobile, and next-generation capabilities.
Produced in collaboration with African Banker.
Explore the four chapters
Each chapter focuses on a critical dimension of modern African banking. Individually, they stand on their own. Together, they tell the full story.
Retail banking
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A study on competing for the modern African customer
Retail banking remains the primary relationship between banks and customers. This chapter examines how African banks are responding to rising expectations by rethinking journeys, engagement, and differentiation in a digital-first environment.
Small business banking
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A study on designing for SME growth
SMEs represent a major growth opportunity for African banks, yet many remain underserved. This chapter explores how banks are simplifying onboarding, improving access to finance, and designing services around real business needs.
AI, cybersecurity, and segment-based banking
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A study on next-generation banking capabilities
Emerging technologies are reshaping how banks operate and engage customers. This chapter examines how African banks are applying AI, strengthening cybersecurity, and using segmentation to drive efficiency, resilience, and growth.
Mobile banking
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Intelligence, inclusion, and new competitive realities
Mobile has become the primary front door to banking across Africa. This chapter examines how banks are evolving mobile platforms from basic access to more intelligent, context-aware experiences, while balancing inclusion and scale.
Related insights and perspectives
Insights and analysis on banking, technology, and transformation, drawn from across our global content.
