Commercial banking capabilities
With Backbase, your bank can combine and customize out-of-the box capabilities to create commercial banking solutions tailored to your client’s industries and needs. See them in action in the videos below.
Differentiated servicing models
Effectively manage a diverse client portfolio by transitioning from a costly, human-driven model to an optimized blend of digital and human interactions. Deliver the right service level at scale, addressing the unique demands of each client segment.
Serve high-value clients with context-rich, hybrid engagement journeys that deepen relationships
Reduce cost-to-serve by up to 70% with self-service tools and AI-assisted interactions
Tailor service levels across segments—from sole traders to corporates—based on lifecycle, needs, and behaviors
Value added services
With the Backbase platform, commercial banks can empower clients with advanced tools for managing complex payments, treasury and international trade—streamlining operations and supporting better financial decision-making across the business.
Enable real-time FX management and embed rates directly into payment flows
Support complex liquidity structures with virtual accounts, sweeps, and entity-level controls
Digitize trade finance with a central hub for letters of credit, bank guarantees, and documentation
Relationship & service management
Equip relationship managers, branch staff, and service teams with the tools they need to deliver seamless, personalized support—reducing friction and enhancing productivity across the organization.
Unify customer data and tools in a single interface for faster issue resolution boost productivity across teams
Enable 360° client views, even with external systems like Salesforce or Dynamics
Provide advanced capabilities like activity timelines, emulation, and next-best-action recommendations to go beyond traditional customer service
Mobile and online banking
Develop apps tailored for specific industries and client segments to create personalized omnichannel experiences
Support commercial clients on the go with proactive nudges and mobile-ready dashboards
Equip finance managers with a centralized workspace for real-time insights and approvals
Leverage automated workflows to reduce manual work, improve accuracy, and lower servicing costs
