Future of commercial banking: Onboarding, payments, and RMs’ next chapter in the age of AI

Commercial onboarding runs on a compliance tax, and every new client pays it before the relationship even starts.

In this episode of Banking Reinvented, Arun Ramamoorthy, Head of Commercial Banking at Backbase, moderates a panel built for anyone rethinking the commercial playbook. He's joined by five commercial banking leaders: Christine Martin of EverBank, Shannon Lambert-Habermehl of BOK Financial, Tom Collins of West Monroe, and Patricia Hines of Bank Tech Strategy.

The conversation opens on that compliance tax and doesn't slow down. Hear why the relationship manager's role is shifting, from transaction coordinator to trusted adviser. Tom Collins explains why banks need to choreograph digital and human interactions together.

From there, the discussion widens to cover client expectations and payments modernization, along with where AI adoption helps frontline teams do their jobs better. They get into fraud and risk alongside relationship forensics, closing on what working-capital management looks like once data moves in real time.

If you work in commercial banking, this episode gives you the questions worth asking at your own institution.

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