Accelerating customer-centric transformation by balancing build and buy
A collaborative approach toward sustainable digital banking
In this APAC-focused IDC Infobrief commissioned by Backbase, it presents a disruptive
finding that despite spending $100 billion annually on technology, it is not enough for
banks in APAC to ensure competitiveness or customer centricity.
70% of the digital transformation projects have failed and out of the 30% which
succeeded, 52% are underperforming and 20-25% are not generating ROI.
Digital transformation hasn’t taken off for banks in APAC as they had envisioned. From
IDC’s data, in-house build strategy has been the de facto, yet banking CIOs of today are
questioning - why is build the prevailing option?
The IDC Infobrief serves as a consultative guide, supporting APAC banks in resolving
their dilemma while selecting a robust platform strategy. The Infobrief is structured to
empower banking leaders to conduct due diligence and formulate an engagement
banking platform strategy that revolves around customer-centric transformation and
differentiated customer engagement.
This IDC Infobrief report #AP241480IB June 2023 is commissioned by Backbase.