NBC upgrades business banking with Backbase
National Bank of Canada (NBC), a dominant player in Quebec and Canada’s sixth-largest bank, is undergoing a bold digital overhaul, aimed at delivering a future-proof platform for its business banking clients. Partnering with Backbase, the bank is transforming how it serves businesses, prioritizing flexibility, speed, and scalability while keeping Canadian market needs at the center of the journey.
2.9 million
customers
CAD $552bn
in total assets
Montreal, Quebec
is the headquarters
Goals & challenges
NBC needed more than just a new platform, NBC saw an opportunity to do more than just modernize - it was a chance to reimagine its business banking experience from the ground up. With transformation touching both technology and operations, the bank committed to building a future-ready foundation.
Solution
NBC chose Backbase for three strategic reasons: a proven product roadmap aligned with market expectations, flexible architecture that supports Canadian-specific requirements, and the ability to retain out-of-the-box efficiency while allowing tailored journeys. The transformation journey includes a comprehensive change management strategy, a structured deployment plan, and strong C-level sponsorship.
Results
NBC’s digital foundation is live and already delivering results. Internally, processes are streamlined. Clients now experience a smoother, more intuitive web interface with personalized features and real-time data. Technically, the bank is operating on a scalable cloud platform, with CI/CD pipelines accelerating iteration and release.
Digital transformation is more than just what the customer sees, it’s about streamlining every layer beneath. With Backbase, we’re modernizing our platform while staying true to our clients’ evolving needs and the unique Canadian market.
Samrida Chong
Senior Director Strategy & Delivery - Digital Cash Management, National Bank of Canada
National Bank of Canada is rewriting the rules of digital banking. As the sixth-largest bank in the country, with deep roots in Quebec and bold ambitions for growth, NBC faced a clear inflection point: modernize its decades-old web platform or fall behind.
Their answer? Partnering with Backbase to power a future-ready platform that keeps pace with client demands. The result is a scalable, customizable digital foundation that empowers the bank to deliver seamless, modern experiences across both web and mobile. By prioritizing out-of-the-box solutions while retaining the flexibility to localize for the Canadian market, National Bank now leads with agility and confidence.