What neobanks get right and incumbents keep missing, with Theodora Lau

Theodora Lau spent 20 years in telecom and tech before turning her focus to the well-being of consumers at the intersection of technology and money. She is the founder of Unconventional Ventures and author of Banking on Artificial Intelligence, and she has spent the last decade exploring what it means to serve a consumer well.

In this episode of Banking Reinvented, Theodora joins host Tim Rutten to make the case that the shift in consumer behavior is already happening, and most banks are not in the room when it does. 51% of AI users are already asking financial questions through AI tools, and the institutions not showing up in those results are missing the signals, the data, and the relationship moments that everything else depends on.

The conversation covers the structural gap between neobanks and incumbents, why Nubank's 113 million customers are a product of asking different questions rather than building different products, and why the real threat to traditional banks is not a dramatic exodus but silent attrition.

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