BankUnited Launches Engaging Digital Experience to All of its Retail Customers
Leading regional bank BankUnited announces the launch of its new digital banking experience, powered by digital Engagement Banking technology provider Backbase. BankUnited’s new interface engages the bank’s retail customers with a clean, modern mobile and online banking experience, as well as a variety of enhanced tools and personalization options to help them more easily access and manage their money.
BankUnited specifically selected the Backbase Engagement Banking platform – a suite of pre-built technology solutions that help institutions own and manage the customer experience end-to-end – for its combination of out-of-the-box capabilities and customization options. This mix of ready-to-deploy and flexible solutions has enabled BankUnited to create an improved mobile and online banking journey for customers – all while maintaining the ability to rapidly innovate and unveil new solutions, helping BankUnited lead the market.
Key features of BankUnited’s new digital banking experience include instantaneous access to a full suite of banking services; digital personal finance management tools; enhanced document management; person-to-person payments; and faster, more modern support for transactions like bill pay and transfers.
BankUnited and Backbase also collaborated with global technology consultant Capco to design and execute the rollout of the new digital experience. Capco served as an implementation partner, defining the scope and goals of the transformation, designing new customer journeys, planning the end-to-end transformation inclusive of all business and technology workstreams, and deploying agile development resources to develop and customize the product.
BankUnited, N.A., a national bank headquartered in Miami Lakes, Florida, provides a full range of banking and related services to individual and corporate customers through banking centers in Florida and the New York metropolitan area. BankUnited, N.A. also provides certain commercial lending and deposit products through national platforms. BankUnited, Inc. (NYSE: BKU), with total assets of $35.2 billion at March 31, 2021, is the bank holding company for BankUnited, N.A. For additional information, call (877) 779-2265 or visit www.BankUnited.com. BankUnited can be found on Facebook at facebook.com/BankUnited.Official and on Twitter @BankUnited.
Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs, and award-winning BYAW culture and diverse talent. To learn more, visit www.capco.com or follow us on Twitter, Facebook, YouTube, LinkedIn, Instagram, and Xing.