Slovenia-based SKB banka (SKB) has today announced its partnership with Engagement Banking technology provider, Backbase, to accelerate its digital transformation and ensure a seamless banking experience for all new and existing customers. The partnership will see SKB adopting Backbase’s Engagement Banking Platform, enabling it to provide digital banking and digital sales solutions to its retail, SME and corporate banking customers, enabling frictionless self-service and digital onboarding capabilities.
As a member of the OTP Group (OTP), a Hungarian-based banking group providing services across Central and Eastern Europe, SKB will be the first of many collaborations between Backbase and other members of OTP – with plans to expand across eight countries. This partnership will lay the foundations for a single, unified Engagement Banking Platform that will support the harmonization of multi-channel architecture across OTP’s various subsidiaries in Central and Eastern Europe. Deployment across further banks within the group will enable accelerated time to market for new digital solutions, as well as a lower cost of technology ownership. All while operating on a secure, efficient, and sustainable platform that is agile and scalable.
Backbase’s Engagement Banking platform will further enable SKB to unify its online and mobile experience onto a single platform, creating a frictionless and highly personalized experience for its customers, while simultaneously empowering its employees to deliver improved service through increased efficiency, transparency and connectivity.
In addition, the partnership will enable SKB to realize its goal of achieving greater control over the development, optimization and customization of its entire digital banking offering, helping it to provide an enhanced end-to-end journey for its customers, and allowing it to orchestrate every step of the customer lifecycle across all touchpoints – from seamless, instantaneous online onboarding to enhanced customer service and personalized offers.
About SKB banka and OTP Group
SKB banka has been part of OTP Group since 2019. It is a universal bank, providing a wide range of financing and investment products and services for individual and corporate clients. SKB banka operates all over Slovenia and enables its service through branches network in combination with digital banking and support through Contact Center. SKB banka has been recognized as the best bank in Slovenia in the last years by financial experts (The Banker award, Global Finance, Euromoney). Beside the recognition of outstanding business results, SKB banka has also owned the title Superbrand in Slovenia for the last 2 years.
About SKB banka
OTP Bank is one of the leading banks in Hungary and it is also one of the most stable and reliable financial services providers in Central and Eastern Europe. In recent years OTP Group has completed several successful acquisitions, becoming a key player in the region. The banking group is currently present in 11 countries: Hungary, where it is headquartered and listed, Bulgaria, Serbia, Romania, Croatia, Montenegro, Ukraine, Russia, Albania, Moldova and Slovenia.