The future belongs to the bold of today
Are you ready for The Future of U.S. Commercial Banking?
Discover the top trends shaping 2026 — from human-first AI to embedded finance — and explore the biggest challenges and strategic priorities that will define the path to 2035. Get both immediate insights and a long-term roadmap to future-proof your organization.
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Exclusive insights
Explore our curated selection of reports, podcasts and videos designed to provide valuable insights into the future of commercial banking in the U.S. and Backbase's capabilities.
Rethinking commercial banking
Recorded live at Backbase ENGAGE Americas, this episode dives into the growth opportunities in commercial banking with leaders from EverBank, Fifth Third Bank, and BOK Financial. Moderator Arun Ramamoorthy is joined by Christine Martin, Jessika Wood, and Shannon Lambert-Habermehl for a candid discussion on how banks are tackling market-shaping trends, overcoming critical challenges, and staying competitive in a complex landscape.
Commercial banking, evolved
In this episode, host Tim Rutten is joined by two special guests: EverBank’s Christine Martin (Head of Treasury Management) and Vincent Ford (SVP, Digital Platform Manager). Together, they chat about how modern banks in the commercial space are transforming their approach to customer service, leveraging digital technologies, and preparing for a future increasingly shaped by AI.
U.S. commercial banking insights
A snapshot of what’s happening in U.S. commercial banking. Instead of broad trends or distant forecasts, it captures insights straight from the field. You’ll hear directly from banking executives, product leaders, and practitioners who are shaping the industry in real time. Each volume highlights where banks are making progress, where they’re hitting roadblocks, and how leaders are adjusting course to stay competitive.
Profitable cost-to-serve
Differentiated servicing models for better cost-to-serve and client experience
Effectively manage a diverse client portfolio by transitioning from a costly, human-driven model to an optimized blend of digital and human interactions. Deliver the right service level at scale, addressing the unique demands of each client segment.
From vision to value
A strategic playbook for commercial banking growth
Discover actionable steps to transform your bank's vision into tangible value through strategic modernization. Topics covered:
- Journey-led progressive modernization
- Buy AND build approach to accelerated transformation
- Success stories of banking transformation
Customer Stories
Join over 150+ financial institutions worldwide
Discover how Backbase's commercial banking solutions transform the customer experience with speed and ease.
After re-architecting our entire digital ecosystem, including physical infrastructure, a core replacement, moving to the Microsoft Azure cloud, a middleware upgrade, and a CRM upgrade, we’re confidently delivering a customer-first banking experience. Right now with Backbase, the sky’s the limit on what we can do and offer.
Bala Nibhanupudi
EVP, Chief Technology and Operations Officer at First Bank
