Become the go-to bank for merchants
Backbase
Become the one-stop shop for global small and medium-sized merchants to gain a competitive advantage. Support merchants in making better financial and business decisions, and free them to focus on growing their business.
Fueling bank success and growth
+266%
Increase in number of transactions by merchants
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30%
Decrease merchant onboarding costs
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200%
Increase in direct small business lending in 1 year
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Launch bank solutions for merchants with Backbase
Offer merchants the services they need to grow – from onboarding, online payments to fast, flexible financing.
Payments & trade finance
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- We enable diverse payment acceptance through
robust gateways, including QR payments. - Integrate payments directly into your sales
channels with embedded POS origination. - Streamline cross-border transactions
efficiently with Forex services. - Simplify collections with recurring payments
and bulk uploads via direct debit. - Facilitate secure global trade with our
comprehensive Trade Finance solutions.
Flexible financing
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- Automate credit scoring and loan decisions
with data analytics for faster lending. - Provide working capital via credit lines
and specialized invoice or inventory financing. - Offer working capital loans to support
daily business operations efficiently.
Merchant operations
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- Gain insights into merchant trends
with business intelligence analytics. - Safeguard your bank and merchants
with advanced fraud prevention measures. - Empower merchants to forecast cash
flow for informed business decisions. - Provide a 360-degree merchant
view for your relationship managers. - Equip your teams with intuitive
tools for enhanced customer service.
Comprehensive merchant banking platform
Payments
- Payment processing
- QR based payment collection
- File based payment collection
- Payment status tracking
- Direct debits Reporting
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Onboarding and financing
- Self-onboarding
- Assisted onboarding
- POS application
- Invoice financing
- Letter of credit
- Bank guarantee
- Working capital Loans
- Line of credit origination
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Employee apps
- Customer service
- 360 degree view
- Track transactions
- Reporting
- Entitlements
- Admin workspace
- Audit capabilities
- Chat
- Banners
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Value added services
- Invoicing
- Cashflow forecasting
- Trade finance
- Fraud prevention
- Authentication
- Analytics
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Banking solutions designed for merchants
Deliver segment-based personalized banking products at scale. Customize and expand on pre-built capabilities to create unique experiences that suit merchants, employees, and processes.
Onboarding and origination
Attract merchants with tailored experiences
- Simplify merchant onboarding and allow them to start using the pre-built journeys on mobile and web apps.
- Identify and convert small business owners already within your retail portfolio using transaction data.
- Integrate journeys into partner e-commerce sites and points of sale to seamlessly connect with merchants precisely when they need it.
Merchant banking
Lower cost to serve with personalized digital service at scale
- Provide digital services to merchants and SMBs without breaking the bank.
- Give merchants the freedom to self-serve anytime, anywhere — with mobile and web banking apps designed just for them.
- Increase customer engagement and revenue offering tailored AI-powered advice within your applications
Smart customer servicing
Equip relationship managers with intelligent workspaces
- Give your employees the tools they need to effectively support merchants.
- Boost relationship manager productivity with unified, AI-powered workspaces that provide smart customer insights and next-best action suggestions.
- Equip your teams with collaborative tools — in-app chat, call, video, and in-branch support — to aid merchants anytime, anywhere.
Merchant services and beyond
Become the one-stop shop for merchants
- Be the partner merchants need by offering more than just banking with solutions like integrated support and resources.
- Grow customer value by deepening relationships and boosting revenue with tailored digital solutions for evolving merchant needs.
- Launch new digital offerings faster without building everything from the ground up — from instant transfers to invoicing.
Trusted by banks
Collaborating with Backbase has been an enriching journey, helping us accelerate our digital transformation and improve the daily operations of our teams.
Why Backbase
Whether you're looking to buy for parity or build for differentiation, our platform empowers you to create unique experiences that truly set you apart from the competition.
Buy and build
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Get to market fast with 400+ pre-built capabilities, fully customizable
Composability
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Modular, industrialized platform capabilities allowing you to progressively modernize
Secure and scalable
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Scale to millions of users with peace of mind with a secure, cloud-native platform
Integrations
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Add cutting-edge experiences to your apps easily with a library of API-driven, fintech-powered capabilities
One platform
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Power journey orchestration across channels, segments and lines of business with a unified platform architecture
Proven expertise
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More than 100+ financial institutions around the world
Capabilities
Learn more about Backbase out-of-the-box capabilities you can augment to suit your unique needs.
Onboarding
Accelerate small business onboarding with a smooth, digital-first experience, reducing time and effort for entrepreneurs.
Servicing
Support small business growth with self-service tools, proactive advice, and over 400 pre-built banking capabilities.
Learn what we can deliver - together
Backbase
Reach out to us today to schedule a demo and find out the best solution for your financial institution
Backbase