Backbase
Technical Manager
We officially opened our Singapore office in November 2018, strengthening our presence in the APAC region. Located just a block from the Singapore River bay, our office is located in one of the co-working spaces in the city center. We are based in a vibrant area within walking distance to China Town and Raffles Place. From the small stores to a number of authentic restaurants and cafes, there’s excitement and hustle in the district.
Already sold on it? Well, we’ll just make it a bit better. The office is easily accessible by public transport: bus and MRT stops are just a few minutes away.
As a Technical Manager, you are the technical leader of a strategic client account - or a
portfolio of accounts - with end-to-end ownership of the technical success and quality of our
solution delivery. You work in close partnership with the Delivery Leader, ensuring that our
clients not only go live successfully, but continue to thrive and scale with confidence.
You are a hands-on leader who drives solution design with architects, partners closely with
engineering leads, and leads from the front when needed during complex technical challenges
or critical incidents. You set the tone for engineering excellence, while ensuring the right technical
team structures and accountabilities are in place to deliver at scale.
Throughout the client journey, you are the primary technical contact and trusted advisor,
seamlessly navigating between technical deep dives and high-stakes conversations with CIOs
and executives. You bring clarity, confidence, and commitment to every interaction while
shaping outcomes.
What you'll do
Take full technical ownership of the client account, acting as the technology leader
across all workstreams.
Use your technical and product expertise to define and drive our clients’ technical
strategy
Become an internal advocate of the client and bring the voice of the customer into the
rest of the Backbase organization
You identify opportunities for the customer to have better product adoption, provide
guidance on best practices for custom components, and help the client align their
requirements with our R&D roadmap
Collaborate closely with the Technical Support, Product Engineering, and Project
Implementation teams at Backbase to ensure successful implementations of the
Backbase product.
Ensure technical quality and compliance with platform best practices across all squads,
raising the bar for engineering practices and delivery standards.
Act as the technical face of Backbase towards the client’s senior stakeholders, from
engineering teams to CIO-level conversations.
Serve as a role model by being hands-on when needed - unblocking technical issues,
supporting squads, and ensuring progress.
Who you are
Overall experience of 10+ years and 5 years of management experience with solid
technical background, including experience in software and systems architecture;
You have led enterprise-grade software delivery, preferably in financial services or
regulated industries;
You have experience with most of our technology stack: Java, Spring, Maven, Gradle,
Angular, Kotlin, Cloud Deployments, Docker, Kubernetes (on-prem, cloud) and Swift.
Having a cloud certification (e.g. AWS Certified Solutions Architect) is a plus;
You thrive in high-stakes environments, leading from the front during escalations and
aligning cross-functional teams under pressure.
You have a deep understanding of DevOps, CI/CD, monitoring, and SRE practices —
and ensure operational excellence is part of delivery.
You have excellent communication and stakeholder management skills, equally
comfortable with engineering teams and CXOs.
You are passionate about building strong engineering cultures, mentoring teams, and
setting a high bar for engineering excellence.
You hold a Bachelor’s or Master’s degree in Computer Science or a related field, or
equivalent relevant industry experience.
You are fluent in English