Amsterdam - Products
Backbase
Lead Product Manager
Located in Amsterdam, our EMEA HQ offices are a stone’s throw away from the beautiful NEMO Science Museum, and the Amsterdam Central train station. Famous for its breathtaking architecture, canals, and over 881,000 bikes, Amsterdam is a city that’s easy to fall in love with.
Join us as a Lead Product Manager for Case Management and shape the future of employee-facing, AI-augmented workspaces within financial services. You'll be instrumental in crafting intuitive user experiences that empower banking professionals and drive efficiency.
What you'll do
- In this pivotal role, you will lead the charge in developing a versatile toolbox of capabilities that seamlessly integrates AI and automation with essential manual processes. Your work will directly enhance productivity, lower operational costs, and increase satisfaction within the employee experience domain. You'll focus on the intuitive UX layer atop our AI-Powered Process Orchestration and Case Management Platform, integrating natively with our existing Customer Service Management platform.
- Visionary Leadership: Drive the evolution of our Employee-Facing AI-Augmented Workspaces articulating a compelling vision that aligns with business objectives and cutting-edge trends.
- Strategic Roadmap Creation: Develop and maintain a strategic product roadmap that emphasizes transforming employee experiences, focusing on efficiency and engagement. Combining the integration of AI-driven and traditional case management features to create the best of both worlds..
- Collaborative Innovation: Lead cross-functional teams to build a flexible platform that serves as a foundational toolbox, enabling the creation of customized solutions for varied banking processes.
- Domain Expertise: Utilize your deep understanding of employee experience and case management to guide product development, ensuring our platform meets the specific needs of bank employees involved in onboarding, loan origination, and customer service.
- Stakeholder Engagement: Engage actively with stakeholders to gather insights and feedback, driving continuous improvement of the platform's user experience and AI capabilities.
- AI Integration and Performance Monitoring: Monitor product performance and user feedback, identifying opportunities to integrate AI features that enhance productivity and satisfaction.
- Mentorship and Leadership: Mentor junior product managers, fostering a culture of innovation, collaboration, and growth.
Who you are
- We're looking for a visionary Lead Product Manager who is passionate about transforming employee experiences through innovative technology. You should be a natural leader with a strong understanding of UX principles and a keen eye for leveraging AI to create impactful solutions within the banking industry.
- You have 7+ years of experience in product management, with a proven track record of launching and managing (AI-powered) case management platforms focused on enhancing employee experiences or workflow/ workforce; management. Preferred domain expertise in Banking and Financial Services
- Your leadership and communication skills are exceptional, enabling you to inspire and guide cross-functional teams towards achieving innovative solutions;
- You possess a deep understanding of UX principles, particularly in designing intuitive interfaces for banking processes such as onboarding, loan origination, and customer service;
- You are passionate about leveraging AI and data-driven insights to drive product decisions and elevate user experiences;
- You thrive in agile development environments, embracing methodologies that foster innovation and rapid iteration;
- Your passion for technology and innovation fuels your drive to create impactful solutions that transform the banking industry.