Backbase
Principal NetSuite Consultant
We opened the doors of our Business Development Centre (BDC) in the heart of Hyderabad in December 2020. Young at heart, the BDC is a wonderful space that strengthens Backbase’s presence in the APAC region. The physical presence of great talent and support also makes way for long-term relationships with customers.
Nestled in the middle of Hyderabad, the state-of-the-art building sits amidst other global brands. The location offers stunning views of hills and lakes, while nearby there is a selection of restaurants, traditional bazaars, and other cultural hotspots.
As a NetSuite Principal Consultant will serve as a strategic advisor and technical expert, leading the implementation, optimization, and transformation of NetSuite solutions at an enterprise level. This role requires deep expertise in NetSuite architecture, complex customizations, and integrations, along with the ability to engage with executive stakeholders, define strategy, and drive business transformation. You will lead project teams, oversee the NetSuite support team, set best practices, and play a key role in influencing decision-making across the organization.
What you'll do
- Key Responsibilities: Enterprise Strategy & Business Transformation:
- Engage with senior leadership and executive stakeholders to define and execute NetSuite strategies that align with business goals;
- Drive business transformation initiatives by leveraging NetSuite’s full capabilities to optimize operations and scalability;
- Influence decision-making by providing data-driven insights and ERP best practices;
- Manage client relationships at a strategic level, ensuring seamless adoption and long-term success. NetSuite Solution Architecture & Customization
- Design and implement enterprise-level NetSuite solutions, including complex customizations and integrations with other business systems;
- Lead the development of NetSuite architecture, ensuring a scalable and future-proof ERP environment;
- Establish best practices for NetSuite configuration, security, and performance optimization. Leadership of the NetSuite Support Team
- Lead and mentor the NetSuite support team, ensuring efficient issue resolution and system optimization;
- Oversee the management of NetSuite support tickets, ensuring timely responses and resolutions;
- Develop and implement best practices for system support, troubleshooting, and user assistance;
- Monitor system performance, proactively identifying and addressing potential issues;
- Provide technical guidance and training to support team members, fostering continuous improvement.