Backbase
Senior Application Support Engineer
We opened the doors of our Business Development Centre (BDC) in the heart of Hyderabad in December 2020. Young at heart, the BDC is a wonderful space that strengthens Backbase’s presence in the APAC region. The physical presence of great talent and support also makes way for long-term relationships with customers.
Nestled in the middle of Hyderabad, the state-of-the-art building sits amidst other global brands. The location offers stunning views of hills and lakes, while nearby there is a selection of restaurants, traditional bazaars, and other cultural hotspots.
As Application Support Engineer, you will belong to a team of motivated, driven and fun ICT professionals within a well established, growing organisation. You get a chance to help define the organisational structure for over 500 projects, 3,000+ users, and more than 2200 employees. This is an opportunity to mature the organisation through cooperation with other departments at Backbase.
What you'll do
- Supporting the Atlassian suite of products used by Backbase;
- Build New/Support Existing external automation using Workato;
- Defining processes in close collaboration with other departments (e.g. Customer Success, R&D, Support etc.);
- Developing automations, integrations, scripting & programming;
- CSV Import, Data Migration (Cloud to Cloud, Cloud to Server);
- Extensive work on add-ons such as EazyBi and Jira Automation etc;
- Being the resident expert on Atlassian suite products, you leverage your application engineering experience on medium/high-complexity problems involving other platforms such as Google Workspace, BambooHR, Zendesk, Salesforce etc;
- Application integration making use of, but not limited to, API calls between Backbase used applications whether in-house or off-the-shelf (such as Google Workspaces, MS Azure);
- Auditing of access permissions and usage;
- Invoking best practices on how to configure and use Jira/Confluence;
- Providing day-to-day support for projects used across the business;
- Investigating requests for plug-ins, extensions and custom script development;
- Creating highly efficient, easy-to-use and descriptive Jira dashboards and filters;
- Advising the organisation and providing strategic insight for new applications.
Who you are
- 4+ years of experience with administering Atlassian products;
- A degree or professional recognition in a relevant discipline, and/or industry-recognised training and certifications (ACP-100/120 Jira Administrator, ACP-200, etc.), and/or equivalent experience. Cloud certification is preferred but Data Center certification is also a plus;
- English language, written and spoken.
- Already based in Kraków
- Ready to come to the office twice per week Competencies / skills
- Functional/technical skills;
- Expert knowledge of the Atlassian Cloud Suite (Jira Software, Jira Service Management, Confluence);
- Integration Platform as a Service (IPaaS) experience is a must (preferably Workato, but experience with Mulesoft, Azure Logic Apps is a plus);
- Workflow automation (Jira Automation, Workflow post functions and validators, Jira Misc Workflow Extensions);
- Working knowledge of data querying and some scripting ;experience (SQL, bash, python, google apps script, powershell, Excel VLookup etc);
- Ability to solve complex, functional and analytical problems while keeping all stakeholders satisfied;
- Ability to develop on-the-fly custom solutions to satisfy the needs of a single project;
- Ability to listen to concerns and recommend pragmatic resolutions;
- Ability to conceptualise project development processes;
- Ability to manage and progress on multiple open projects, tasks, and tickets, while accommodating walk-up requests from colleagues;
- Thoughtful reasoning and careful decision-making abilities, ensuring that processes are followed and security is maintained;
- while offering the maximum level of service to end-users
- Experience with Jamf, PowerBI or Terraform (Extra awesome, but not a must);