In recent years, operational excellence has moved from a banking priority to a banking necessity. Unfortunately, few banks are positioned to succeed in this area, and often through no fault of their own. From hidden back-office costs to front-office inefficiencies, many banks are creating broken customer journeys — and missing out on opportunities for revenue at the same time. But in this guide, you’ll discover our three key tips, plus a KPI masterlist that you can use to check off the metrics you’re aiming for — and make a plan to achieve the rest.

What’s in it for you?

• Improve return on equity
• Slash your cost of ownership/maintenance
• Increase new accounts per sales full-time equivalent (FTE)