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Using AI to redefine customer servicing in banking

 - 27 mins 

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Episode 20 of Banking Reinvented explores the evolution of customer servicing in banking, with a key focus on how to balance self-service solutions with personalized human interactions.

In this episode, host Tim Rutten is joined by returning guest Karan Oberoi, Chief Product Officer at Backbase, to discuss the challenges banks face in modernizing their service models. They cover everything from outdated, siloed systems and manual processes to the growing role of AI and microagents.

Discover how banks can improve customer experiences with data and AI to increase both customer satisfaction and employee productivity.

Want more insights into the future of banking? Check out our content hub for impactful podcasts, blogs, and whitepapers.

Host

  • Tim Rutten

    Tim Rutten

    EVP, Chief Strategy Officer, Backbase

Guest

  • Karan Oberoi

    Karan Oberoi

    Chief Product Officer, Backbase