Building societies

Backbase

Better serve and engage your members

Empower your community with member-centric digital banking services. The result? Increased loyalty, retention, and satisfaction.

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What building societies build with Backbase

The unified banking suite for

Retail Banking

Onboarding

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Digital account opening
In-branch account opening
Instant fixed term depositing account opening

Lending

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Credit card origination
Personal loan origination
Auto loan origination
Mortgage origination
Embedded/POS origination
Agent/Broker portal
Loan officer workspace

Servicing

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Mobile banking app
Companion (junior) app
Online banking app
Unified branch workspace
Customer service workspace
Middle and back-office workspace

Value-added services

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Budgeting tools
Family banking capabilities
Saving journey

Successes our customers achieved

39%

increase in registered mobile users

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19%

increase in monthly active users

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700,000

transactions achieved in a single month

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4+

out of 5 ratings in app stores

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Member-centric banking for the digital era

Modernize your building society’s digital experience across the entire customer journey. From intuitive onboarding and seamless activation to personalized relationships and ensuring retention, transform your current challenges into opportunities for growth and loyalty.

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Win new members

Attracting younger, tech-savvy members is a challenge for building societies. But by creating a seamless, omnichannel digital experience building societies can solidify their place in society for another hundred years.

Seamless onboarding and loan origination: Reduce member acquisition friction with seamless, omnichannel onboarding and origination experiences across web, app, and branch channels.
Personalized suggestions: Offer new members personalized products and packages based on the data generated from the onboarding process.
Rapid deployment: Level the playing field with competitors by using reusable components to quickly launch onboarding and origination journeys across channels.

Turn new members into engaged members with effortless activation

Improve engagement

Fragmented user experiences, siloed digital channels, and reliance on manual processes is killing member activation for many societies. Improve member engagement and drive adoption.

Deliver personalized advice at scale: Leverage data from existing and third-party systems to deliver AI-powered product recommendations, nudges, and more.
Omnichannel integration: Provide consistent experiences across all channels, maintaining the human-touch even across digital channels.
Offer value-added services: Offer services such as budgeting, investing, and family banking that go beyond basic banking and savings to to increase interaction frequency.

Improve customer satisfaction to ensure member loyalty

Ensure loyalty

Member satisfaction and retention are top priorities for building societies as they compete with large, digital-first competitors and changing customer expectations.

Deliver the right mix of digital and human: Help relationship managers, customer service and branch employees augment digital channels with advanced channel orchestration and AI-powered assistants, to find the right level of human support.
Less time searching, more time helping: Merge all available customer data into a single workspace, leaving more time to help members rather than searching for information.
Tailored member experiences: Build adaptive applications that adjust content, functionality, support options, and look & feel to fit the member’s lifestyle.

Deepen member relationships at scale

Deepen relationships

Expand member relationships and share of wallet by quickly launching new products or identify cross and up sell opportunities - at scale with the help of AI and big data.

Tailor value propositions: Increase engagement and deepen share of wallet with relevant offers based on life stage, past interactions, and customer segmentation to create unique banking experiences.
Personalized financial advice: Further increase the member interaction frequency with AI-powered advice to reach financial goals, such as saving or mortgage repayment goals.

Modernize without disruption

Take a progressive approach to retail banking modernization. Integrate new digital journeys into your existing applications and gradually expand across different applications, segments and lines of business. Avoid risky and expensive core replacements by gradually decomposing and hollowing out core capabilities into a unified omnichannel engagement layer.

Capabilities

Backbase’s platform empowers building societies with modular capabilities designed to support every aspect of the customer journey.

The unified banking suite for

Retail Banking

Onboarding

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Create a fast, secure, and personalized onboarding journey that ensures compliance and customer satisfaction.

Loan origination

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Streamline the loan application process with efficient tools for quick approvals and transparent decision-making.

Servicing

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Offer comprehensive account management features and proactive support to enhance member satisfaction.

Benefits

Why Backbase?

Whether you're looking to buy for parity or build for differentiation, our platform empowers you to create unique experiences that truly set you apart from the competition.