Principal Solutions Engineer

Summary:

As a Principal Solutions Engineer at Backbase, you’re the strategic expert who leads the most high-profile customer engagements. You’ll work closely with senior stakeholders at banks and credit unions, helping them map out their future with Backbase’s platform. Your technical depth, combined with your industry knowledge, allows you to design complex solutions that address both immediate challenges and long-term goals. You’re also a mentor—helping Senior and Junior Solutions Engineers up their game by sharing your expertise in solutioning, presentations, and handling senior-level stakeholders.

Key Responsibilities:

Lead the technical solution strategy for large, complex customer accounts, ensuring alignment with business goals.

Deliver high-stakes product demos that showcase the full power of Backbase’s platform and meet executive-level expectations.

Guide senior customer stakeholders (including C-suite) through the technical and business benefits of Backbase, helping them shape their digital banking strategy.

Handle the most difficult objections, bringing a mix of creativity, technical insight, and business acumen to resolve concerns.

Mentor Senior and Junior Solutions Engineers, helping them develop their skills and grow into leadership roles.

Influence the competitive strategy for major deals, ensuring Backbase is positioned as the clear winner.

Collaborate closely with Sales, Product, and Services teams to ensure seamless customer engagements and solution delivery.

Take ownership of complex RFPs and proposals, making sure Backbase’s value is crystal clear to senior decision-makers.

Build deep, long-term relationships with senior customer stakeholders, positioning yourself and Backbase as their trusted advisor.

Provide feedback to the Product team, helping shape future features based on real-world customer needs.

Drive innovation within the Solutions Engineering team, introducing new best practices and methodologies.

Stay on top of market trends and industry insights, continually refining your approach to Solutions Engineering.

Next-Grade Focus:

Engage in more strategic planning with C-level executives at global, multinational customers.

Lead by example by taking ownership of the most complex, high-value deals.

Take a more active role in shaping Backbase’s product roadmap based on industry trends and customer feedback.

Develop thought leadership by representing Backbase at industry events and contributing to the broader banking conversation.

• Challenge - Engage with customers to uncover their most important business challenges and provide unique insights that will help customers solve their business challenges;
• Storytelling - Present the unique Backbase offering perfectly. You have a natural way of telling a compelling story while demonstrating the product and path to achieve success;
• Better Together - Collaborate with the opportunity team, R&D and Customer Success teams to ensure all activities required to win an account and make a customer successful are planned and delivered with quality;
• Operational Excellence - Have a laser sharp focus on efficiency, quality and standardization of processes. You actively contribute with ideas on how to improve and drive those improvements to completion as well;
• Repeatable Recipes - Work smart by creating and maintaining Backbase-specific tools, content, frameworks and best-practices to help the rest of the team;
• Problem Solver - Understand customer’s business challenges and relate them to a solution that will solve them, including Backbase. You pro-actively suggests solutions and act as a trusted advisor for the larger solution;
• Technical Savvy - Understand the components of Backbase as well as other systems in the ecosystem. You understand the current state of the customer’s technology landscape and will create a solution that integrates seamlessly with all technology components.

• You have 8+ years of work experience as a (digital) banking consultant for a leading vendor in the business. Banking, payments, tech or SaaS experience is a plus. However, a can-do mentality is of more importance than many years of the perfect experience;
• You are smart, digital savvy and act as an entrepreneur. A true team player with a sense of humor, hands-on and self-motivated, able to drive progress and hit deadlines;
• You are a well-rounded and experienced consultant with superior analytical, quantitative and conceptual thinking skills;
• You enjoy teaching new concepts and industry insights to customers and colleagues;
• You know like nobody else how high the “bar” is for a great and impactful sales cycle and respective deliverables;
• You have strong interpersonal and communication skills that will ensure successful customer engagements and collaboration across multiple teams, cultures and timezones;
• You have excellent English speaking, writing and presentation skills, as well as a strong ability to persuade, inspire and motivate others;
• You have the ability to prioritize and plan effectively with a demonstrated ability to work well under pressure and in ambiguity. You thrive in a fast-paced environment and stay flexible and adaptable to growth and change.