Episode 93 of Banking Reinvented asks an uncomfortable question: In the race toward AI and automation, have banks forgotten what made them valuable in the first place?

Host Amjad Ramahi, Director of Solutions Engineering for Middle East at Backbase, sits down with Reham Sabri, AGM and Senior Director of Premium Banking at Commercial Bank Qatar. Reham leads the Sadara and Private Banking segments, serving high-net-worth clients who expect digital convenience and deep human connection in equal measure.

She's not anti-technology. Her argument is sharper: AI is a given. Digital is expected. Human trust is the real differentiator - especially when clients aren't just optimizing returns, but making decisions about legacy, family, and life.

Together, they dig into what "high-tech, high-touch" actually looks like in practice, why relationship managers remain the true competitive advantage when products are commoditized, and where banks keep getting digital transformation wrong.

Tune in to hear why the future of banking is human - not despite AI, but because of it.

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