Banking with the human touch: a conversation with Arbuthnot Latham’s Dan Dagg
- 34 mins
Episode 40 of Banking Reinvented examines the importance of the human touch in banking — and how financial institutions can complement it with cutting-edge technology.
In this episode, host Tim Rutten is joined once again by Backbase Founder & CEO, Jouk Pleiter, as well as Dan Dagg, Chief Operating Officer at Arbuthnot Latham. Together, they discuss supercharging relationship managers with AI and other tech solutions, harnessing data to enable omnichannel customer experiences, and reinventing operating models to improve customer-centricity.
Tune in to hear their takes on the future of financial services — and how a platform model can help tie everything together.
Want more insights into the future of banking? Check out our content hub for impactful podcasts, blogs, and whitepapers.
Host
Tim Rutten
Chief Marketing Officer, Backbase
Guests
Jouk Pleiter
Founder & CEO, BackbaseDan Dagg
Chief Operating Officer at Arbuthnot Latham
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Discover how banks can improve customer experiences with data and AI to increase both customer satisfaction and employee productivity.
Want more insights into the future of banking? Check out our content hub for impactful podcasts, blogs, and whitepapers.