Everyone went digital. Few became intelligent.
Backbase
Most banks digitized access. Few reimagined experience.
Backbase helps you build and scale digital banks on one unified, AI-powered platform that adapts to every customer need.
Legacy holds you back. Growth moves you forward.
70%
of bank IT budgets are spent on maintaining outdated legacy systems instead of driving innovation
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$900 million
in operational costs could be saved by banks by 2028 through AI adoption
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43%
of banking systems are built on legacy tech
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The platform built for intelligent, orchestrated banking
The Backbase platform unifies engagement, intelligence, and integration in one modular foundation. Banks move beyond digital access to orchestrate journeys that are seamless, contextual, and personalized at every step.
With embedded intelligence, interactions become smarter: anticipating needs, automating actions, and creating consistent value across channels and lines of business.
This is how banks turn fragmented systems into a single, future‑ready platform for growth.
At the core is a modular architecture built for scale. It brings together three powerful layers that work in sync to drive real outcomes:
- Engagement Fabric
Prebuilt, reusable journeys across mobile, branch, and contact center to accelerate releases and unify experiences. - Intelligence Fabric
Real‑time decisioning and automation to lift conversion, NPS, and productivity—without channel silos. - Integration Fabric
“A pre‑integrated layer that connects to your core and ecosystem so you can modernize without rip‑and‑replace
Our partnership with Backbase continues to be instrumental in accelerating our digital transformation in line with the industry evolution, the overall strategy of BSF and exceeding our customers' expectations
Capability highlights
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Discover how banks are gaining the edge with AI-driven personalization, faster time-to-market, and seamless orchestration across every channel.
Smarter customer engagement
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Next Best Action (NBA)
AI-powered suggestions
Shopping center
AI assistant
