When financial institutions ask "Who uses Backbase?", they're really asking: "Can this platform work for an institution like mine?"
The answer is almost always yes - but don't take our word for it.
From Vietnam's digital-first challengers to America's largest branchless credit union, from wealth managers in London to commercial banks in the Middle East, over 120 financial institutions worldwide have chosen Backbase to power their digital transformation.
The platform built for every type of financial institution
Backbase serves an extraordinarily diverse range of institutions - and that's by design. The AI-powered Banking Platform works for:
The common thread? They all need to transform digitally without ripping out and replacing their core banking systems.
Progressive AI and digital transformation - without replacing the core
Here's what makes these transformations possible: Backbase doesn't force you to replace your core banking system. Instead, the AI-powered Banking Platform sits on top of your existing infrastructure - whether that's a decades-old mainframe, a modern core, or something in between.
This approach enables:
You get to modernize the customer experience, add AI capabilities, and deliver digital innovation - all while your core banking system keeps doing what it does best: managing accounts, processing transactions, and maintaining compliance.
Here are 10 customer stories that demonstrate the breadth and depth of what's possible.
1. Evelyn Partners (UK) - Wealth management done right
20 legacy onboarding modules deprecated. Unified platform live.
When a legacy client portal provider announced shutdown with an 18-month deadline, Evelyn Partners faced a critical decision. They chose Backbase - and turned a compliance crisis into a competitive advantage.
Key results:
The wealth management firm now has a living wealth dashboard that gives clients full portfolio visibility, direct messaging to relationship managers, and self-service updates. For relationship managers, less paperwork means more time for what matters - client relationships.
"Backbase gave us the confidence to move at speed when we needed it most. The platform is robust out of the box, and flexible enough for us to tailor it to our business."
— Jonathon White, Head of Digital Delivery at Evelyn Partners
Read the full Evelyn Partners case study →
2. Judo Bank (Australia) - High-tech, high-touch SME banking
Australia's first SME challenger bank goes live with Backbase.
Judo Bank didn't just need digital banking - they needed a platform that could support their unique high-tech, high-touch model for SMEs. They built it in just over a year.
Key results
The composable fabric and modularity freed Judo from building everything themselves, enabling them to focus on what makes them special: human-centered relationship banking powered by technology.
"Through our partnership with Backbase, we have enhanced our high-tech, high-touch model, further empowering SME business owners with digital experiences related to their Judo portfolio."
— Lisa Frazier, Chief Operating Officer of Judo Bank
Read the full Judo Bank case study →
3. National Bank of Canada - Commercial banking reimagined
Canada's sixth-largest bank modernizes business banking from the ground up.
National Bank of Canada faced a decades-old web platform at a clear inflection point: modernize or fall behind. They chose to reimagine their business banking experience entirely.
Key results:
The bank prioritized out-of-the-box solutions while maintaining flexibility for Canadian-specific requirements - proving you don't have to choose between efficiency and customization.
Samrida Chong, Senior Director of Strategy & Delivery - Digital Cash Management, leads the transformation.
4. BECU (USA) - Pioneering credit union innovation
Pioneering a modern technology-driven banking experience.
BECU is one of America's largest credit unions - 1.5 million members and $30+ billion in assets. Their "people helping people" philosophy hasn't changed since 1935. Their technology has.
Key results:
BECU's comprehensive technology modernization with Backbase enables them to deliver innovative digital solutions while staying true to their member-first cooperative values.
At BECU, digital tools support - not replace - the human element that makes credit unions special.
5. Techcombank (Vietnam) - Digital excellence at scale
246% growth in active digital business banking users.
Vietnam Technological and Commercial Joint Stock Bank (Techcombank) serves 13.4 million customers with a clear vision: "Change Banking, Change Lives." Backbase helps them deliver on that promise.
Key results:
The bank built their business banking app in just 6 months by reusing proven retail journeys from the platform - demonstrating the power of a unified, extensible architecture.
According to the Fintech & Digital Banking 2025 Asia Pacific report by Backbase and IDC, mobile transactions in Vietnam were expected to increase by 300% between 2021 and 2025.
6. TPBank (Vietnam) - Speed as a competitive advantage
Feature launches 6x faster - from 6 months to less than 1 month.
Tien Phong Commercial Joint Stock Bank (TPBank) achieved Top 10 status in Vietnam within 5 years. Their secret? Moving fast without breaking things.
Key results:
TPBank's "State of the Art - Trendy - From the Heart" philosophy is enabled by technology that keeps pace with their ambition. The T'Aio virtual assistant, powered by AI and machine learning, represents Vietnam's first diverse and outstanding digital banking ecosystem.
First in Vietnam to offer voice and fingerprint customer identification.
7. Banque Saudi Fransi (Saudi Arabia) - Vision 2030 alignment
Leading Saudi bank elevates digital customer experience.
Banque Saudi Fransi (BSF) aligned its digital transformation with Saudi Vision 2030 - and chose Backbase to power that journey.
Key results:
The bank seamlessly integrated third-party fintech providers, enabled open banking, and delivered instant onboarding via web or mobile - all while maintaining BSF's human relationship focus.
"FinTech is accelerating an evolution of the banking industry, and our continual investment in technology shows our customers that ambition and a commitment to excellence is part of BSF's DNA."
— Haitham Aljarbooa, Head of Consumer Banking Services at BSF
Read the full Banque Saudi Fransi case study →
8. Alliant Credit Union (USA) - Digital-first pioneer
America's largest branchless credit union selects Backbase.
Alliant Credit Union isn't just digital-first - they're digital-only. With 900,000+ members and $20 billion in assets, they're the largest branchless credit union in the United States.
Key results:
Even digital banking pioneers need modern platforms. Alliant chose Backbase to deliver hyper-personalized financial journeys for every member while streamlining operations.
"Alliant Credit Union is a pioneer in digital-first banking, and we're thrilled to partner with them to redefine what's possible in member engagement."
— Jouk Pleiter, Founder & CEO at Backbase
Read the full Alliant Credit Union case study →
9. Mauritius Commercial Bank - SME banking in record time
MVP in 6 months, 85% active user rate for JuicePro SME app.
Mauritius Commercial Bank (MCB) - the largest commercial bank in Mauritius with $18 billion in assets - needed to address the SME segment that had lagged behind retail and corporate digital offerings.
Key results:
The JuicePro app demonstrates MCB's first-mover advantage in the region. With an 85% active user rate and customers signing in an average of 14 times per month, the app has become integral to daily SME banking operations.
Mauritius, Madagascar, Maldives, Seychelles - serving ~1.1 million customers.
10. BKS Bank (Austria) - Lending revolution
90% reduction in loan processing time, application in 5 minutes.
BKS Bank in Austria transformed lending from a cumbersome process to a streamlined, self-service experience that customers complete in just 5 minutes.
Key results:
The fully digitized self-service loan application experience proves that customers want control, simplicity matters, and speed creates competitive advantage.
Credit cards, personal loans, auto loans, small business loans - all with real-time credit scoring and digital verification.
The common thread: Real results, real fast
These 10 institutions span four continents, serve markets from 35,000 wealth clients to 13.4 million retail customers, and focus on everything from SME banking to digital lending.
But they share something critical: they all chose a platform that delivers measurable results in months, not years - without forcing them to replace their core banking systems.
Whether you're a digital-first credit union, a traditional bank modernizing legacy systems, or a challenger bank building from scratch, Backbase powers financial institutions that are serious about digital transformation.
Want to see what's possible for your institution?
These are just 10 of the 120+ financial institutions worldwide using Backbase. From retail banking to wealth management, from digital lending to business banking, the AI-powered Banking Platform adapts to your strategy, your market, and your customers - all while working seamlessly with your existing core.
Ready to explore what's possible?
Explore all customer stories →Request a demo →See the platform in action →
